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Helge, Brian; And Others – OCLC Newsletter, 1987
Five librarians considered authorities on quality cataloging in the OCLC Online Union Catalog were interviewed to obtain their views on the current level of quality control in the OCLC database, the responsibilities of OCLC and individual libraries in improving the quality of records, and the consequences of quality control problems. (CLB)
Descriptors: Accountability, Bibliographic Utilities, Cataloging, Databases
Williams, Karen – 1987
During the spring semester of 1987, the University of Arizona implemented an experimental information desk as a means of improving the quality of service to patrons by relieving congestion at the reference desk. Services at this desk, which was staffed by reference personnel during the first phase of the project, included serving as the initial…
Descriptors: Academic Libraries, Formative Evaluation, Higher Education, Information Centers
