Available resources and indicators of high quality inclusive practices are presented in this compilation. Assembling many different resources in one place allows for easy comparison of potential indicators of quality. Excerpts and adaptations of the resources are intended to provide some familiarity with the content of each resource and encourage…

This protocol explains the new system for assessing research quality at research universities located in the Netherlands. It discusses the legal and historical background for establishing a new system of quality determination in research, describes the essential aspects of the research assessment process and the particular tasks of…

Increasingly, higher education institutions are using Total Quality Management (TQM) as a vehicle for delivering cost-effective programs and services. The TQM philosophy is that quality can be improved by ceaselessly improving the processes that support the institution's mission. TQM is applicable to institutional research and planning as well as…

Principles of statistical process control are applied to a clinical setting through the use of control charts to detect changes, as part of treatment planning and clinical decision-making processes. The logic of control chart analysis is derived from principles of statistical inference. Sample charts offer examples of evaluating baselines and…

A college's administrative services and support units must give attention to improving quality and service just as instructional units do. Greater efficiency and productivity among noninstructional units can have a significant impact on institutional feasibility. Cost reduction is most effective when there is a common understanding of core…

The Dutch quality improvement model in higher education has successfully maintained the delicate balance between internal improvement and external accountability, but the faculty's clear ownership of the system (as contrasted with government ownership in some nations) has made continuous quality improvement a dominant feature of the current Dutch…

A theory of program quality based on a new definition of quality is offered. Constructed on the basis of interviews with nearly 800 stakeholders in master's-level education, the engagement theory" advances a conceptual framework and a set of criteria, with indicators, for assessing graduate and professional program quality. (Author/MSE)

Although higher education in Scotland is part of the United Kingdom system, it has operated separately, with a distinctive focus on the assessment of quality in each academic subject. Internal and external quality assessment and assurance processes are described, and the lessons learned are explored briefly. (MSE)

Purpose: To deepen the understanding and to encourage further research on leadership best practices for sustaining quality improvement in UK higher education institutions (HEIs). Design/methodology/approach: The literature on leadership provides the theoretical context for the survey of quality managers from 42 UK HEIs. A mix of questionnaires,…

Discusses the flaws in online catalogs that lead to ineffective library use, including confusing subject access, outmoded classification systems, lack of authority control, split files and closed catalogs, lack of both menu and command modes, and lack of circulation information. Recommendations are made for improving library catalogs. (EM)

Reports on a study to determine the extent to which higher education institutions do or do not have policies requiring the collection of outcomes data; how useful chairs of economic departments perceive these measures to be; and whether or not institutions plan to enhance their assessment efforts in the future. (CFR)

An annotated bibliography on quality assurance in higher education around the world includes 35 books and World Wide Web sites, noting content, extent of information available, and in some cases background information. (MSE)

Discussion of the introduction of quality assurance into Spanish universities gives a brief recent history of the university system, describes first experiences in quality assessment during the 1990s and their results, and explains the structure and outcomes of the 1995 institutionalization of a national program for institutional evaluation.…

Entrepreneurial universities (nontraditional institutions that provide instructional services in alternative formats at multiple locations) face a variety of challenges as they attempt to incorporate quality assurance and improvement strategies. The development of these institutions; the resistance they face within academe; and the processes they…

This document suggests the following eight model indicators of quality in adult education programs: (1) learners demonstrate progress toward attainment of basic skills and competencies that support their educational needs; (2) learners advance in the program or complete program requirements that allow them to continue their education or training;…