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Direct linkOsseo-Asare, Augustus E.; Longbottom, David; Murphy, William D. – Quality Assurance in Education: An International Perspective, 2005
Purpose: To deepen the understanding and to encourage further research on leadership best practices for sustaining quality improvement in UK higher education institutions (HEIs). Design/methodology/approach: The literature on leadership provides the theoretical context for the survey of quality managers from 42 UK HEIs. A mix of questionnaires,…
Descriptors: Higher Education, Leadership Effectiveness, Hypothesis Testing, Foreign Countries
Peer reviewedMawhinney, Thomas C. – Journal of Applied Behavior Analysis, 1992
The history and main features of organizational behavior management (OBM) are compared and integrated with those of total quality management (TQM), with emphasis on W.E. Deming's 14 points and OBM's operant-based approach to performance management. Interventions combining OBM, TQM, and statistical process control are recommended. (DB)
Descriptors: Administration, Behavior Change, Behavioral Science Research, Improvement Programs
Peer reviewedBrennan, John – Higher Education Management, 1997
Examines relationships which exist internationally between contexts, methods, and impact on institutions of external quality assessments in higher education. Argues that debates about quality assessment are frequently debates about power and change. Case studies of the University of Aalborg (Denmark), Uppsala University (Sweden), and Monash…
Descriptors: Accountability, Case Studies, Change Strategies, College Administration
Peer reviewedTannock, James D. T. – European Journal of Engineering Education, 1991
Examines practical applications for the suitability of two different approaches to quality management within engineering education. One utilizes quality systems standards as typified by a specific industrial process that ensures an effective production system. The other applies the notion of total quality management emphasizing a process of…
Descriptors: Course Content, Curriculum Development, Educational Quality, Engineering Education
Download full textWilson, Alfred P.; Hedlund, Paul H. – 1994
This report briefly introduces the ideas of six influential individuals in the field of quality control, and relates these concepts to current educational innovations. Quality is defined by Philip B. Crosby as the result of a culture of relationships within an organization. W. Edwards Deming espouses intrinsic motivation for all employees,…
Descriptors: Administrative Principles, Educational Administration, Educational Improvement, Educational Innovation
Peer reviewedGlover, Robert H. – New Directions for Institutional Research, 1993
Colleges and universities have begun to benefit from advancing technology. Considering the problems higher education faces and the potential that enterprise-wide information access offers, institutional leaders must look ahead and decide where to invest in information technology support to achieve maximum benefits in quality improvement and cost…
Descriptors: Access to Information, College Administration, Computer Oriented Programs, Cost Effectiveness
