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| Reference Librarian | 3 |
| Canadian Library Journal | 1 |
| Drexel Library Quarterly | 1 |
| Information Services and Use | 1 |
| Journal of Academic… | 1 |
| Journal of Library… | 1 |
| Legal Reference Services… | 1 |
| RQ | 1 |
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| Binkley, R. David | 1 |
| Coleman, Kathleen | 1 |
| Gaines, Ervin J. | 1 |
| Hirst, Donna L. | 1 |
| Huttner, Marian A. | 1 |
| Kesselman, Martin | 1 |
| Land, Mary | 1 |
| Parrott, James R. | 1 |
| Roberts, Anne F. | 1 |
| Szary, Richard V. | 1 |
| Vincent, C. Paul | 1 |
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| Information Analyses | 10 |
| Journal Articles | 10 |
| Opinion Papers | 7 |
| Guides - Classroom - Teacher | 1 |
| Reference Materials -… | 1 |
| Reports - Descriptive | 1 |
| Reports - Evaluative | 1 |
| Reports - Research | 1 |
| Tests/Questionnaires | 1 |
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Gaines, Ervin J.; Huttner, Marian A. – Drexel Library Quarterly, 1983
This article enumerates factors which created demand for fee-based information service (commercial databases, competition for proprietary information in business world, effectiveness of librarians) and relates experiences at two public libraries. Sources of business, value of advertising, techniques of selling, and hiring and deployment of staff…
Descriptors: Fees, Library Administration, Library Services, Public Libraries
Peer reviewedVincent, C. Paul – Reference Librarian, 1984
This essay arguing for retention of sophisticated reference-desk service as separate from library instruction notes brief history of relationship and two fundamental reasons for separation: a "one-shot" lecture could not cover every tool useful for research needs of each individual student; and not all patrons are experiencing library instruction.…
Descriptors: Academic Libraries, Higher Education, Library Instruction, Library Services
Peer reviewedRoberts, Anne F. – Reference Librarian, 1984
Reviews existing programs for inservice training of professional reference librarians and discusses the changing roles of reference librarians and ways to determine components of a staff training program (e.g., performance functions of reference librarians and use of videotaping to analyze the librarian's ability to communicate effectively). (14…
Descriptors: Inservice Education, Instructional Design, Librarians, Library Services
Peer reviewedHirst, Donna L.; And Others – Legal Reference Services Quarterly, 1986
Compares OCLC, WLN, and RLIN in terms of the composition of the databases, indexes and searching, special uses for public services, costs, and documentation. Selected bibliographies of general public service uses and interlibrary loan applications are provided. (CLB)
Descriptors: Bibliographic Utilities, Comparative Analysis, Computer Software, Cost Effectiveness
Peer reviewedColeman, Kathleen – Reference Librarian, 1984
Discusses sources of conflict between teaching and nonteaching librarians and identifies theoretical and practical contributions of library instruction to reference service. Arguments against library instruction, library applications of learning theory, improving reference services, conflicts in reference department, and future of library…
Descriptors: Academic Libraries, Futures (of Society), Higher Education, Learning Theories
Peer reviewedLand, Mary – Canadian Library Journal, 1988
This review of the literature discusses the image of librarians in popular culture, the importance of projecting a clear and positive image of reference librarians and their work to encourage users to seek reference help, and ways to improve users' understanding and image of librarians. (25 references) (Author/CLB)
Descriptors: Labeling (of Persons), Library Instruction, Library Role, Mass Media
Peer reviewedVon Seggern, Marilyn – RQ, 1987
This annotated bibliography of materials dealing with the evaluation of library reference services is arranged by category including literature success, quality, and accuracy of answers; cost and task analysis; interviews and communication; classification of reference questions; reference collections; staff availability; use and nonuse of…
Descriptors: Annotated Bibliographies, Cost Effectiveness, Evaluation Methods, Interviews
Peer reviewedSzary, Richard V. – Journal of Library Administration, 1986
Explores the requirements of archival information systems, as compared to existing library information systems, and suggests ways in which information technology may be used to create systems that accommodate both areas. (CLB)
Descriptors: Archives, Cataloging, Information Storage, Information Systems
Peer reviewedBinkley, R. David; Parrott, James R. – Information Services and Use, 1987
Describes a computerized reference and bibliographic instruction system currently under development at the University of Waterloo Library. The functions of the system, which will include query negotiation, suggestions for research strategies, referral to appropriate reference materials, information on library services and locations, and library…
Descriptors: Academic Libraries, Computer Assisted Instruction, Expert Systems, Foreign Countries
Peer reviewedKesselman, Martin; Watstein, Sarah Barbara – Journal of Academic Librarianship, 1987
Reports findings of a Statistics Task Force investigation at New York University's Bobst Library, which reviewed the collection and publication of statistics and data related to library reference and information services and use of resources, and developed a framework for inclusions, definitions, procedures, and policies for data collection and…
Descriptors: Academic Libraries, Data Analysis, Data Collection, Evaluation Methods
