Being "good enough" is no longer adequate for today's library and staff. Total Quality Management (TQM) is a system and philosophy which guides a unified effort towards delivering excellent goods and services. In this video, not available at ERIC, Connie Merritt shows how TQM helps all of a library's departments work together to satisfy…

This video provides guidelines for establishing a successful volunteer program in any library. Topics include: the benefits of volunteers to libraries; getting a volunteer program started and functioning; recruiting volunteers; interviewing volunteers; effectively training volunteers; acknowledgment of volunteers; and handling uncooperative or…

This kit is based on a review of the organization charts of 86 member libraries of the Association of Research Libraries (ARL) gathered in spring 1986, compared with two earlier sets of charts published in 1973 and 1977, and contains charts of 61 of the libraries. Nearly one-fourth of the charts studied are under revision, indicating that changes…

Three architectural firms propose possible solutions to the problem of integrating daylight and artificial light in a library/media center. Illustrations are provided. (DCS)

Guidelines and sample designs for the construction or renovation of libraries providing services to blind and handicapped individuals are introduced by brief discussions of the responsibilities of members of the planning team, planning prerequisites, funding, and architect and site selection. Barrier-free designs are then suggested for the entry…