While the State Education Agency is responsible for providing mediation services, the process ultimately depends on the participation of administrators and parents in order to be successful. This resource describes the advantages and disadvantages of mediation from an administrator's perspective. The goal is to help other administrators make…

Basic characteristics and factors in conflict and conflict management in the context of institutions of higher education are examined, particularly as they interact in the context of a higher education institution. Drawing on the literature, trends in conflict management approaches, reasons for conflict, and results of conflict are identified.…

Mediation programs in higher education devoted to resolution of faculty conflicts are discussed. The nature of the faculty enterprise and faculty peer conflicts is examined, and three universities' efforts to incorporate faculty-to-faculty conflict resolution systems on campus are described. The organizational culture of each institution defined…

This book examines the leadership role of higher education chief student affairs officers (CSAO). Organized in three parts, Part One consists of four chapters that survey the CSAO's responsibilities as a campus leader. The first chapter describes the various roles and functions of the position and discusses its origins and evolution. Chapter Two…

Describes the grievance-arbitration process for collective bargaining used in the Connecticut State University System, consisting of a grievance-arbitration panel of administration and faculty representatives. The process, the final step before professional arbitration, is used for faculty. However, it could be adopted for bargaining units…

This report discusses the use of mediation and alternative dispute resolution approaches in special education disagreements between the school and the parents of a child with a disability. The procedural safeguards and due process provisions of the Individuals with Disabilities Education Act (IDEA) are explained. The report notes alternative…

This document analyzes the responses to a survey conducted in 1997 on the role of the Ombuds Office in higher education, and also considers the characteristics of professional neutrality needed for successful conflict resolution. Of 178 institutions surveyed, 109 responses include 54 institutions with ombudsmen, 7 without such a position but with…