"ARL" is the bimonthly report on research library issues and actions from ARL (Association of Research Libraries), CNI (Coalition of Networked Information), and SPARC (Scholarly Publishing and Academic Resources Coalition). "ARL" reports on current issues of interest to academic and research library administrators, staff, and…

This article enumerates factors which created demand for fee-based information service (commercial databases, competition for proprietary information in business world, effectiveness of librarians) and relates experiences at two public libraries. Sources of business, value of advertising, techniques of selling, and hiring and deployment of staff…

Describes the Tacoma Public Library's experience with "BIP Plus," the CD-ROM version of Books in Print. Memory requirements, search capabilities, automatic ordering, and the library staff's response are discussed. Keyword searching is explained as the system's most used feature, and price the area of most serious concern. (EM)

The Orientation and Training Task Force of the Temple University Library was charged by the Director of the Central Library System (CLS) in October 1987 to develop plans for a three-level program, including an orientation component for all CLS staff, a second component for staff who regularly work at any public service point, and a third component…

Profile of fee-based information services offered by the Information Exchange Center of Georgia Institute of Technology notes history and background, document delivery to commercial clients and on-campus faculty, online and manual literature searching, staff, cost analysis, fee schedule, operating methods, client relations, marketing, and current…

This profile of INFORM, the fee-based service offered by Minneapolis Public Library and Information Center, highlights its background, online search services and frequently used databases, major planning considerations (equipment, user aids, choice of vendor, training), internal operations (billing, purchasing items for clients), marketing, and…

Relates experiences of Center of Business Research (CBR) in C. W. Post Center, Long Island University, as practical demonstration of performing business service in an academic library setting. Changing role of librarians, background of CBR, CBR's commitment, CBR corporate membership, administration of fee-based services, and membership revenue are…

This study reviews changes brought about by advances in computer and telecommunications technology and describes online searching of sociological databases. Social changes affected by electronic technology are discussed, and speculations are made concerning the future effects of this technology. Also discussed are changes induced by recent…

Describes a library-subsidized walk-in service at Albert R. Mann Library, Cornell University, which provides computer-generated bibliographies to undergraduate students at very low cost. Undergraduate needs, models, planning the service (parameters, fees, database selection, promotion), an initial evaluation of the program, and modifications of…

Discussion of barriers that prevent open and free access to government information highlights federal policies toward reduced data collection for and dissemination of agency studies and privatization of these functions; the use of microforms and computer technologies as media for government information; and the quality of depository library…

Collection development practices at the Center for Business Research (CBR), C. W. Post Center, Long Island University are enumerated in three areas: time (a tripartite system involving three librarians); treasure (financial resources); and talent (professional networking). A 60-item annotated bibliography of collection development tools and 11…

In academic libraries, online searching services and reference departments often have to compete for a share of financial and personnel resources. This paper examines how San Jose State University Library solved the problems of shrinking budgets, space constraints, and loss of trained searchers by integrating the online search service into the…

Outlines the evaluation criteria used by the reference department at the Williams Library at the University of Mississippi in selecting databases and hardware used in CD-ROM workstations. The factors discussed include database coverage, costs, and security. (CLB)

This examination of the philosophy and objectives of academic library reference services provides an overview of the major reference approaches to fulfilling the following primary objectives of reference services: (1) providing accurate answers to patrons' questions and/or helping patrons find sources to pursue their research needs; (2) building…

Discusses the need for cooperation between architects and clients during the design process, and describes the working relationship between an architect and librarian during the design of a school library facility. Specific solutions for design requirements relating to book processing, reference services, and microform use are described. (CLB)