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Exit, Voice, Loyalty and Neglect as Student Responses to Dissatisfaction: An Act Frequency Approach.
Peer reviewed
Download full textMahaffey, Tom; And Others – Canadian Journal of Higher Education, 1991
A study investigated the use of frequency of specific behaviors as an indicator of college student response to dissatisfaction. A population of 423 students from 5 universities helped categorize behaviors as characteristic of 4 constructs: exit, voice, loyalty, and neglect. Twenty acts emerged as viable indicators of the constructs. (MSE)
Descriptors: College Students, Higher Education, Participant Satisfaction, Predictor Variables
O'Brecht, Michael; Pihl, Robert O. – Canadian Journal of Higher Education, 1991
A survey of seven Canadian research granting agencies concerning weighting of criteria in applications for graduate student awards found undergraduate grades were heavily weighted. However, literature on early career indicators suggests this is not an effective predictor of future research productivity. Strategies for improving use of predictive…
Descriptors: Evaluation Criteria, Financial Aid Applicants, Foreign Countries, Graduate Students
