Briefly describes the current status of artificial intelligence and expert systems, and explores the possible applications in libraries and information centers. The implications for reference services, classification and cataloging processes, and assistance to patrons desiring in-depth reading of an area of knowledge are discussed. (4 references)…

This review of the literature discusses the image of librarians in popular culture, the importance of projecting a clear and positive image of reference librarians and their work to encourage users to seek reference help, and ways to improve users' understanding and image of librarians. (25 references) (Author/CLB)