Describes a study that used the shelf availability research methodology to identify and quantify the causes of users' failures to identify and locate library materials. The factors resulting in unsuccessful searches are discussed, and recommendations for reducing these factors are made. (26 references) (CLB)

Describes an instrument designed to assess the reference outcome in terms of patron report of success in finding what was wanted, rather than overall satisfaction. The results of a library survey which tested the reliability of this instrument and compared it with unobtrusive observation are reported. (Author/CLB)

Analyzes traditional roles and services of academic libraries, summarizes new communication links, and suggests major policy areas to be considered by university officers: centralized financial and technological planning, integration of information services with academic programs, access to scholarly resources, electronic publishing, copyright and…

This essay suggests several criteria by which academic libraries' standards and processes might be judged: appraisal of interinstitutional cooperation, acceptance of new technologies, preservation of materials, role of library in total educational process, involvement of librarians in general unversity governance, and role of faculty users in…

The characteristics of paper or microform library materials, electronic publications, and online databases are compared in terms of equipment needs, cost effectiveness, budgeting, and satisfaction of users' needs. Suggestions for the effective integration of these materials are offered. (13 references) (CLB)

This study examined the nature and chronological spread of references used by English-speaking scholars writing monographs on foreign literary topics, and compared the findings to an earlier study of the monographic literature of English and American literature and the humanities journal literature. Implications for research library collections…