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Journal of Applied Behavior…1
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Mawhinney, Thomas C.1
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Total Quality Management and Organizational Behavior Management: An Integration for Continual Improvement.
Peer reviewed Peer reviewed
Mawhinney, Thomas C. – Journal of Applied Behavior Analysis, 1992
The history and main features of organizational behavior management (OBM) are compared and integrated with those of total quality management (TQM), with emphasis on W.E. Deming's 14 points and OBM's operant-based approach to performance management. Interventions combining OBM, TQM, and statistical process control are recommended. (DB)
Descriptors: Administration, Behavior Change, Behavioral Science Research, Improvement Programs