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Journal of Applied Behavior…

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Mawhinney, Thomas C.	1
Redmon, William K.	1

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Opportunities for Applied Behavior Analysis in the Total Quality Movement.

Peer reviewed

Redmon, William K. – Journal of Applied Behavior Analysis, 1992

This paper identifies critical components of recent organizational quality improvement programs and specifies how applied behavior analysis can contribute to quality technology. Statistical Process Control and Total Quality Management approaches are compared, and behavior analysts are urged to build their research base and market behavior change…

Descriptors: Behavior Change, Behavior Modification, Behavioral Science Research, Improvement Programs

Total Quality Management and Organizational Behavior Management: An Integration for Continual Improvement.

Peer reviewed

Mawhinney, Thomas C. – Journal of Applied Behavior Analysis, 1992

The history and main features of organizational behavior management (OBM) are compared and integrated with those of total quality management (TQM), with emphasis on W.E. Deming's 14 points and OBM's operant-based approach to performance management. Interventions combining OBM, TQM, and statistical process control are recommended. (DB)

Descriptors: Administration, Behavior Change, Behavioral Science Research, Improvement Programs