Reviews a wide range of retrieval problems that arose with the implementation of an online catalog in an academic library, especially the problem of retrieving uniform titles coded as authors. The need for changes in the underlying format of coding uniform titles as a universal solution is discussed. (Author/CLB)

Describes a study that used the shelf availability research methodology to identify and quantify the causes of users' failures to identify and locate library materials. The factors resulting in unsuccessful searches are discussed, and recommendations for reducing these factors are made. (26 references) (CLB)

Describes the functions of citizens advice bureaus in Victoria and discusses the results of a study that examined types of problems users presented, other information sources users contacted, and types of assistance sought and preferred by users. The effects of socioeconomic status on these factors is also discussed. (CLB)

Vast changes have taken place in Internet resources and features. To update teachers, administrators, and students on the changing cyberspace landscape, the Educational Research Service has developed a guidebook for using the Internet both in and out of the classroom. It contains detailed information about the World Wide Web, tools for searching…