This profile of INFORM, the fee-based service offered by Minneapolis Public Library and Information Center, highlights its background, online search services and frequently used databases, major planning considerations (equipment, user aids, choice of vendor, training), internal operations (billing, purchasing items for clients), marketing, and…

Describes a study undertaken by San Jose State University of business-related ready reference searches done at that library. The results suggest that within certain restrictions of patron questions, librarian training, search cost, and the database, ready reference online searches can be the most cost effective approach to providing business…

This policy statement begins by presenting the objectives of the Reference Collection Policy for Rutgers University's Alexander Library: (1) to describe the current state of the collection; (2) to articulate the goals of the collection; and (3) to provide users of the library with a clear and concise explanation of what is and is not included in…