Data management challenges at the Pennsylvania State University are discussed, including providing user access to data, developing a classification system for data elements, eliminating the manual process for creating tailored user views, and developing data dictionary user enhancements. Solutions are provided to give insight into problem solving.…

Reviews the process by which California State University implemented a new systemwide classification and compensation structure for information-technology professionals in 1996, and describes the compensation structure, union negotiations, and lessons learned. The new plan features more flexibility, room for growth in job classifications and…

Due to automation technology, financial restrictions, and resultant downsizing, library managers have increasingly relied on the services of contractors, rather than in-house staff, to accomplish different technical services operations. Contracted services may range from a small project for a selected group of materials to a large project for…

In 1996 the California State University system implemented a new classification and compensation structure for its information technology professionals. Development of the project, which affected over 1,000 union employees, took five years. The job design model used had two key features, flexibility and skill development. This process, the…