This handbook is designed to help university and college managers in their planning, delivery, and evaluation of staff development. The chapters are: (1) "Staff Development: What Is It, and How Has It Evolved?"; (2) "The Manager's Role in and Responsibilities for Staff Development"; (3) "The Organization of Staff Development in Departments"; (4)…

To succeed in recruiting development officers, colleges and universities must use more aggressive methods to reach alumni, people with ties to the campus, and local business people; expand their selection criteria, perhaps including candidates with little or no experience; streamline the hiring process; and train new professionals. (MSE)

A discussion of college and university evaluation efforts of their leadership development programs looks at a variety of ways in which institutions assess programming needs, leadership styles and skills, program design, leadership development results, and overall institutional impact of leadership programming. (MSE)

The Duke University (North Carolina) experience using adventure-based or wilderness learning programs for staff development is discussed, focusing on the program rationale, planning, common responses of participants and nonparticipants, and outcomes. Quotations from program assessments are included. A brief list of relevant industry resources is…

Successful human resource strategic planning at colleges and universities requires that: (1) outcomes contribute to the bottom line; (2) the plan is linked to the institution's long-term strategy; and (3) the plan is simple to understand and follow. Staff retreats are essential and should involve environmental analysis, departmental analysis,…

Many college and university student service units consider staff development peripheral to their primary mission and not cost effective, especially in lean financial times. However, recent trends in business suggest this assumption is false, and ultimately costly. The University of Wisconsin, Milwaukee, experience found development efforts empower…

The University of Virginia's Computing Survival Skills program, begun in 1997, addresses the ongoing technology training needs of departmental staff. An overview is provided of the program's first year, including background, content, materials, certification, benefits, results, success, and future plans. Tips for designing a training program are…

Economic factors, administrative changes, and productivity concerns require that higher education focus more clearly on a variety of issues in four areas of human resource management: (1) the need for leadership in the new, more diverse workforce; (2) work issues (quality of life, alternative scheduling, performance evaluation, training); (3)…

Some practical approaches to implementing preretirement education programs for personnel at public research universities are offered, based on a program developed at Ohio University. Preretirement program goals are to educate employees about the critical components in retirement planning and to provide unbiased and impartial resource information…

College and university strategic planning works best when staff performance appraisal and development are used together to bring about both organizational and individual change. However, these must be more than bureaucratic exercises unrelated to daily staff management. Individual staff must be able to see themselves as important in carrying out…

An in-house media training program can help college faculty feel comfortable with taped and on-camera interviews. Everyone benefits: faculty gain valuable experience; the media and public obtain quick, concise, and clear information; and the campus gets good public relations. Effective programs are carefully designed, realistic, and include…

This paper reports on a proposed project to be undertaken to improve the morale, image, and service of the Bursar's Office at Nova Southeastern University. The project calls for: (1) a brainstorming meeting of the bursar's office staff; (2) bursar's office staff to offer suggestions to improve services; (3) the encouragement of teamwork and…

Two key principles in recognizing, empowering, and tapping the potential of "behind-the-scenes" college and university employees are discussed: finding leaders among them and linking the role of backstage employees to the core mission of the institution. A third and essential ingredient is administrative consistency in applying these principles.…

The evolution of an award-winning Total Quality Management (TQM) program for administrative and academic staff development at Oregon State University is chronicled. Special attention is given to application of TQM for faculty and corporate interaction, instructional improvement, and curriculum development. Special challenges for implementation of…

In an effort to foster professionalism and staff development within the Technical and Further Education college staff, a voluntary appraisal program, Facilitated Appraisal for College Executives (FACE), was developed. A handbook is presented which gives background information and some suggestions users may find helpful in implementing the (FACE)…