Reports results of 1983 survey of 25 public libraries and 1981 survey of 11 public libraries, both of which focused on facets of online information services--user fees, databases, documentation, equipment, miscellaneous services, and subject areas searched. The 1983 questionnaire and seven sources are appended. (EJS)

This profile of INFORM, the fee-based service offered by Minneapolis Public Library and Information Center, highlights its background, online search services and frequently used databases, major planning considerations (equipment, user aids, choice of vendor, training), internal operations (billing, purchasing items for clients), marketing, and…

Compares OCLC, WLN, and RLIN in terms of the composition of the databases, indexes and searching, special uses for public services, costs, and documentation. Selected bibliographies of general public service uses and interlibrary loan applications are provided. (CLB)

This study reviews changes brought about by advances in computer and telecommunications technology and describes online searching of sociological databases. Social changes affected by electronic technology are discussed, and speculations are made concerning the future effects of this technology. Also discussed are changes induced by recent…

Reviews arguments for and against fees for online services and describes a supply side model in which the library absorbs the costs of online searching. The implementation of this policy at an academic library is evaluated and detailed guidelines for implementing such a policy are provided. (CLB)

Outlines the evaluation criteria used by the reference department at the Williams Library at the University of Mississippi in selecting databases and hardware used in CD-ROM workstations. The factors discussed include database coverage, costs, and security. (CLB)

Describes a study undertaken by San Jose State University of business-related ready reference searches done at that library. The results suggest that within certain restrictions of patron questions, librarian training, search cost, and the database, ready reference online searches can be the most cost effective approach to providing business…

This System and Procedures Exchange Center (SPEC) flyer/kit is based on two research efforts: a 1986 SPEC survey on the collection and use of management statistics related to reference services, and a 1987 supplemental survey on qualitative measures of reference services. A brief introduction describes the survey and discusses the evaluation of…