Babson College (Massachusetts) responded to expanded campus computer use and resulting demand for support services by developing service delivery tailored to user groups' needs. Resources devoted to this effort have grown dramatically, and include help desk and dispatch support, program of technology specialists, evening support to residence…

This document, which is intended for high school student services personnel, administrators, and teachers, presents information that can be used to develop an efficient, coordinated, and comprehensive student services system to address the needs of diverse student populations. Chapter 1 contains background information on the following topics:…

This guide, which is aimed primarily at those responsible for providing learning opportunities within further education in England and Wales, deals with managing open learning. Addressed in the individual chapters of the guide are the following topics: the nature of open learning; the production of learning materials; the impact of open learning…