This annotated bibliography of materials dealing with the evaluation of library reference services is arranged by category including literature success, quality, and accuracy of answers; cost and task analysis; interviews and communication; classification of reference questions; reference collections; staff availability; use and nonuse of…

Based on responses to a survey of Association of Research Libraries (ARL) members in March 1988, this Systems and Procedures Exchange Center (SPEC) flyer and kit are designed to assist administrators of large academic libraries in the selection of useful methods of conducting user surveys for particular library concerns. The flyer provides a brief…

Describes the research objectives, rationale, methodology, and findings of a model program developed at the Northwestern University Library, which examined whether online catalogs require instruction and, if so, how that instruction would be best delivered. (CLB)

The way that a college can transform its periodic self-study process into an ongoing program is addressed, with a focus on the contribution of the institutional research office. Also considered are data elements that self-studies most often require and the way that data elements relate to judgments and interpretations made through the self-study.…

This article on the purposes, process, frequency, and instruments of educational facility evaluation emphasizes the importance of obtaining data on the effect a facility has upon its users. Four references are provided. (DCS)

Reports the rationale, design, implementation, and results of an examination of the impact of online subject catalogs on users by comparing their behaviors before and after catalog installation. Evaluation criteria included volume of use, types of searches, use of other catalogs, search time, user satisfaction, and need for assistance. (CLB)

Reviews the research literature on the value of instructional media and guidelines for effective use in the classroom and reports the results of a recent survey of media utilization in elementary and secondary schools. A checklist and a rating form for evaluating media utilization practices in individual schools are included. (CDD)

Reports findings of a Statistics Task Force investigation at New York University's Bobst Library, which reviewed the collection and publication of statistics and data related to library reference and information services and use of resources, and developed a framework for inclusions, definitions, procedures, and policies for data collection and…

A collection of papers, from the Centre for the Development of Human Resources in Rural Asia (CENDHRRA) Evaluation Seminar (1980) in Bandungan, Central Java, provides guidelines for evaluation of rural development projects of non-governmental organizations (NGOs). The first part of the report contains a summary of group discussions on different…