With a unique focus on the relationship between assessment and engagement this book explores what works in terms of keeping students on course to succeed. Against a backdrop of massification and the associated increase in student diversity there is an escalating requirement for personalized, technology driven learning in higher education. In…

The program evaluation process at the University of Houston, involving self-studies by academic departments and review by outside evaluation teams, is described. The process considers educational goals and objectives, as well as the quality of students, faculty, and facilities. (PGD)

This article describes the cost-of-quality model used at El Camino College (California), which formally measures the costs associated with process improvement activities. A case study illustrates use of the model in evaluating a new process for reimbursing faculty and staff attending conferences. (DB)

Assessment of college teaching is viewed broadly as the gathering of information for understanding and improving teaching as well as judging its quality. It is seen to play a crucial support role at each stage of instructional development: problem clarification, instructional design/redesign, and field testing and implementation. (MSE)

An interactive, computer-based assessment system implemented at the University of Luton (England) delivers end-of-module examinations, formative assessments, and self-assessment options. Student and faculty response to computer-based objective testing has been positive and suggests the approach is desirable both pedagogically and economically.…

A newly organized small college model for a decentralized institutional research office was described and evaluated. Using Hearn and Corcoran's six external or organizational forces (external environment, personalities or individual interests, management styles, power arrangements, microcomputing and telecommunications, and structural and…

Examines use of collaborative college faculty peer review for instructional improvement. Establishes rationales for formative evaluation of teaching, peer review in instructional improvement, and comprehensive faculty evaluation that includes peer review. Examines roles faculty might play in assessing colleagues' teaching; describes five methods…

During the spring semester of 1987, the University of Arizona implemented an experimental information desk as a means of improving the quality of service to patrons by relieving congestion at the reference desk. Services at this desk, which was staffed by reference personnel during the first phase of the project, included serving as the initial…

This paper describes a higher education assessment process of the general education program at Longwood College, Virginia. A list of the attributes of a good general education program is presented. This is followed by a description of Longwood College's assessment methodology starting with the development of a list of goals that were considered as…

The complete process of initiating and monitoring an evaluation program is presented, noting that the ability to assess the performance of administrators and implement programs to enhance their skills and abilities is essential to the effective management of higher learning institutions. Such field tested resources as evaluation forms, performance…

Describes the peer observation program developed by faculty at California State University, Dominguez Hills, its structure and adaptations, outcomes, and recommendations for development of formative peer observation programs. The program helps reduce faculty professional isolation by providing an informal structure for discussion of teaching and…

A study of 30 first-year medical students in a physiology course found that frequent evaluation had a profound negative effect on learning, with students adopting a surface reproductive approach geared to passing exams rather than integrating knowledge. Lectures and curriculum organization failed to affect student use and structure of knowledge.…

The historical development of evaluation in higher education is traced, and current views on assessment options are discussed. A case is made for longitudinal computer-based program monitoring by defining the approach and presenting a case study. Advantages and disadvantages are examined. (Author/MSE)

This book is a guide to the implementation of Continuous Quality Improvement (CQI) in institutions of higher education. After an introductory chapter, each chapter focuses on one of six steps. The first step to implementing CQI in an institution of higher education is to educate the administration. The second step is for the administration to take…

This book describes the steps and tools of Total Quality Management (TQM) and their use in the academic units of colleges and universities for Total Quality Improvement (TQI), illustrated by a case study from the School of Arts & Sciences at a state university. Section 1 explains how to: (1) identify problems contributing to non-value-added…