School leaders across the United States face the challenge of creating safe and secure environments across their campuses in a way that helps promote the achievement of schools' educational objectives. To help them meet this challenge, the U.S. Department of Homeland Security's Cybersecurity and Infrastructure Security Agency asked the Homeland…

Recommends a systems approach to ensure a positive working environment for campus information technology professionals to help reduce personnel turnover in this critical area. Guidelines include appropriate compensation, reasonable and effective matching of job scope and resources, problem prevention, and balanced professional development. (DB)

Offers guidelines to help colleges and universities ensure a course of telecommunications network growth and renewal, provide continuous network upgrades, and maintain a position of flexibility. Discusses focuses on principles that guide network planning and design; how to apply principles to standard building blocks and network design; voice,…

The key issue for management of campuswide information systems in higher education is content management: selecting what to include, organizing it, labeling items meaningfully, keeping content up-to-date, and presenting information in a useful way. Information technologists, librarians, and information providers on campus can all contribute to…

The process used to engineer and manage major organizational change at the Virginia Polytechnic Institute and State University is described. Issues include defining change, gaining support, organizing to facilitate change, staff development, establishing project strategies, and measuring success. The role of the institution's information…

The concept of reengineering is examined as it applies to colleges and universities, with emphasis upon information technology units. Covered are the purposes, principles, and process of reengineering; organizational change; leadership; reengineering the information technology unit; and critical success factors for reengineering higher education.…

The experience of Dartmouth College (New Hampshire) in developing a campuswide information system to enhance the computing culture is discussed, focusing on four elements: the philosophy of computing as a public utility; investment in physical network infrastructure; standardization of workstations; and development of content-neutral network…

This monograph presents 9 papers and 11 reports of innovative applications concerned with the design and integration of technical support systems in the academic advising workplace. The papers are into three parts: technology, student academic advising and planning; using technology to deliver academic support services, and the future roles of…