A group of 27 library administrators and library computer systems experts met to share their experiences and insights with regard to online catalogs, to review survey results from The Council on Library Resources (CLR) 1982 Online Catalog Study, to review draft documents on the costs and features of online catalogs, and to discuss and recommend…

This book, written by a number of library professionals, familiarizes the reader with the motives for and purposes of evaluation and the major contexts and models for evaluation and provides explicit examples how evaluation projects have been and can be carried out in a variety of library contexts. The strategies in this book grew from the S:OLE…

This study reports on the characteristics of selected public libraries into which adult literacy programs have become relatively integrated. The study addresses the following issues (1) the form of leadership in those libraries in which literacy programming has become integrated; (2) the organizational and staff support that promotes library…

The staff performance evaluation program of McGill University Libraries is based on a hierarchy of objectives in which individual and unit goals are compatible with department, area library, and overall library system goals. Individual goals and performance standards are formulated jointly by the staff member and his or her supervisor according to…

This video provides guidelines for establishing a successful volunteer program in any library. Topics include: the benefits of volunteers to libraries; getting a volunteer program started and functioning; recruiting volunteers; interviewing volunteers; effectively training volunteers; acknowledgment of volunteers; and handling uncooperative or…

Planning for the Multitype Library Cooperative (MLC) is critical if it is to best assist the library community. Multitype Library Cooperatives are unique organizations in the library community that serve as the "libraries" library, providing various special services. This book is a companion volume and handbook to "Strategic Planning for Library…

Based on the comprehensive library self-study method developed by the Association of Research Libraries' (ARL) Office of Management Studies (OMS) and first used as the Management Review and Analysis Project (MRAP), this resource notebook presents surveys and diagnostic aids, OMS self-study reports, and ARL member library documents related to…

The consequences for the library of computerization at the University of Bradford (England) are examined. Options for the future development of library services are considered, with attention given to the lessons learned from and issues raised by the implementation of a new library system incorporating advances in information technology.…

Minimum standards are set forth for the 12 member libraries that currently constitute the Library of Michigan/Library for the Blind and Physically Handicapped (LM/LBPH) network to ensure that all LM/LBPH network libraries provide uniform, quality service to patrons in the service area. Introductory material includes listings of the Michigan…

Information services managers have a responsibility to provide the best information delivery possible. The basic principles of total quality management can be used by information professionals to help justify library funding through the creation of an environment where customer-patron satisfaction is paramount. This book reveals how to apply the…

This SPEC (Systems and Procedures Exchange Center) kit provides a sample of excerpts from technical and planning documents contributed by 40 Association of Research Libraries (ARL) member libraries that are planning to install or have already implemented optical disc technology. Selected to represent a variety of media and applications, the…

A workshop was held by the Office of Library staff at the University of Pittsburgh (Pennsylvania) for international college students, to assist them in making the transition to the American educational setting. The workshop also served to heighten the awareness of the library public service staff to the needs of the international students at the…

In September 1981, Carnegie-Mellon University Libraries inaugurated a Question/Comment Board, soliciting from users their suggestions, opinions, and complaints, and prominently displaying the libraries' responses to these queries. This technique has proved to be an effective method for identifying users' perceptions of libraries (i.e., physical…

A general description of microcomputer-based spreadsheet software capabilities and their usefulness in library management analysis and planning are presented. Five specific spreadsheet models which apply to retrospective conversion cost and scheduling, COM and book catalog costs, and acquistions processing costs are discussed and displayed in…

This publication is based on the work of The State Library of Ohio, the National Bookmobile Guidelines Committee, and staff of local Ohio bookmobile programs. Draft guidelines were approved by the 7th National Bookmobile Conference (May 31-June 2, 1992). The Guidelines provide brief statements of standards followed by specifics which indicate…