Being "good enough" is no longer adequate for today's library and staff. Total Quality Management (TQM) is a system and philosophy which guides a unified effort towards delivering excellent goods and services. In this video, not available at ERIC, Connie Merritt shows how TQM helps all of a library's departments work together to satisfy…

The purpose of this long-range plan is to describe the status of library development in Wisconsin, the needs and problems of libraries, and the possible ways of meeting these needs over the next 5 years. The plan reflects reports submitted to the Division for Libraries and Community Learning staff, surveys, consultations with librarians and…

This video provides guidelines for establishing a successful volunteer program in any library. Topics include: the benefits of volunteers to libraries; getting a volunteer program started and functioning; recruiting volunteers; interviewing volunteers; effectively training volunteers; acknowledgment of volunteers; and handling uncooperative or…

As interlibrary cooperation has proliferated in the last several decades, multitype library organizations and systems have emerged as important forces in librarianship. The need for thoughtful and organized strategic planning is an important cornerstone for the success of organizations of all sizes. Part of a project by the Interlibrary…

This comprehensive handbook offers detailed instructions for accessing the current performance of--and setting objectives for--school library media programs. Useful for both practicing school library media teachers and those in training, this manual shows how to identify problems and potentials, set goals and objectives, structure evaluation…

One of the most significant decisions in a library administrator's career is the decision to automate one or more of a library's operations. This book describes the present state of local library automation; the planning, selection, and implementation process; and the library administrator's role in the process. The bulk of the text provides a…

The need to approach library management from an entrepreneurial business perspective is vital, whether the information facility is in a corporate, academic, public or school setting. Although librarianship is not a business, library management must be driven by the same characteristics-- responsibility, performance, and control--as any other…

This book presents 19 case studies in library web site creation and implementation. The book begins with an introduction--"Introduction: Step into My Parlor" (Julie M. Still)--and is divided into three sections. The first section, Academic Library Web Sites, contains six case studies: "U-SEARCH: The University of Saskatchewan…

This book provides an introduction to basic communications concepts, a step-by-step process for developing and implementing a library public relations/communications plan, and descriptions of effective library communications tools and strategies. Detailed examples of the application of solid communications planning in school, public, academic, and…

This book provides school library media specialists (SLMSs) with practical guidelines and suggested Internet sites for designing cyber libraries that are reflective of their school's research, curriculum, and recreational reading needs. An introduction provides SLMSs with a rationale for designing cyber libraries. Chapter 1, Cyber Library…

Public libraries must operate in a time of increasing change, both within the library community and throughout the larger social and economic environments in which the library must function. This book is a guide to the strategic management of change in community libraries. It addresses the unique circumstances and needs of public libraries and…

This book is a compilation of advice on library fundraising through the presentation of real-life case studies. Contributors offer both recommendations and caveats based on their firsthand fundraising experiences in public and college libraries. Libraries of varying size and financial scale are represented in discussions of pursuing grants,…

This document is a tool that is intended to assist school-based educator partners in understanding their own roles and the dimensions for growth that enable implementation of the program "Partners in Action: the Library Resource Center in the School Curriculum." The program involves the integration of information skills, literature,…

This book offers practical advice to school library media specialists for developing and improving leadership skills. It is asserted that societal crises like illiteracy, poverty, alienation, and socioeconomic divisions make librarians "ecologists" of the mind. Librarians ensure equitable access to others' insights into life's concerns, and…

As funds for supporting library and information services dwindle, librarians are beginning to recognize the value of evaluating and justifying their library in terms that the decision makers--those who control the budgets--understand. This book offers proven techniques for implementing a program that both promotes information services and dispels…