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St. Clair, Guy – 1993
Information is a consumer-driven commodity; the very existence of libraries and information centers is based on the patrons' need for specific information or material. This professional resource shows how to use management methods to implement a strong customer service program to deliver better service to patrons. This book outlines the reasons…
Descriptors: Feedback, Information Industry, Information Management, Information Services
Jackson, Betty Anne; Hughes, Sandra – 1992
This document is a tool that is intended to assist school-based educator partners in understanding their own roles and the dimensions for growth that enable implementation of the program "Partners in Action: the Library Resource Center in the School Curriculum." The program involves the integration of information skills, literature,…
Descriptors: Administrator Role, Cooperative Planning, Course Integrated Library Instruction, Curriculum Development
