Provides an overview of issues relating to library services to linguistic, ethnic, and cultural minorities. Following a clarification of the terminology used, the process of immigration is addressed. The role of public libraries in this area and implications for professional associations are then discussed. Twenty-one references are listed. (MES)

Discusses factors that contribute to Santa Monica Public Library's excellence, including supportive city government and citizenry, city council, library board, lean top management, and the basic management team. Specific management principles and techniques, public relations, and measures of service at Beverly Hills Public Library are also…

This publication provides detailed guidelines on how libraries and library associations can begin the process of lobbying in the state capital for funding or legislation. The first of three major sections covers how to use the legislative process, how to develop a government relations program, and how to select public relations tools. The second…