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St. Clair, Guy – 1993
Information is a consumer-driven commodity; the very existence of libraries and information centers is based on the patrons' need for specific information or material. This professional resource shows how to use management methods to implement a strong customer service program to deliver better service to patrons. This book outlines the reasons…
Descriptors: Feedback, Information Industry, Information Management, Information Services
Download full textWilson, Patricia J.; Blake, Martha – Streamlined Seminar, 1993
A national survey of 1,000 principals and 1,000 school media specialists indicates that principals have very little knowledge about what really happens in the school library media center. Ten statements are presented to enable readers to test their own knowledge about library media centers. The responses make it clear that principals have had…
Descriptors: Educational Media, Elementary Secondary Education, Evaluation Methods, Job Skills
