Discusses the theoretical foundations of the library media center in education and summarizes the results of a survey of secondary teachers and students at six francophone comprehensive high schools in the Montreal area that examined their use of and attitudes toward the library. Topics for further research are suggested. (CLB)

Information is a consumer-driven commodity; the very existence of libraries and information centers is based on the patrons' need for specific information or material. This professional resource shows how to use management methods to implement a strong customer service program to deliver better service to patrons. This book outlines the reasons…

Discusses user satisfaction with remote access to online catalogs, categorizes the types of assistance remote users require, and considers the library's responsibility to these invisible users. An outline of suggestions for improving service to remote users is provided. (CLB)