Reports findings of a Statistics Task Force investigation at New York University's Bobst Library, which reviewed the collection and publication of statistics and data related to library reference and information services and use of resources, and developed a framework for inclusions, definitions, procedures, and policies for data collection and…

Reports the rationale, design, implementation, and results of an examination of the impact of online subject catalogs on users by comparing their behaviors before and after catalog installation. Evaluation criteria included volume of use, types of searches, use of other catalogs, search time, user satisfaction, and need for assistance. (CLB)

Describes a model which uses patron arrival rate, length of time on the terminal, and library service policies to determine the minimum number of terminals needed. The model is then used to compare the effects of various service policies on the minimum number of terminals. (CLB)

Discusses the advantages of parallel processor computers in terms of expandibility, cost, performance and reliability, and suggests that such computers be used in library automation systems as a cost effective approach to planning for the growth of information services and computer applications. (CLB)

Briefly describes DIALOG OnDisc and gives an example of an actual search of the ERIC database using this system. The screen displays and search commands are used to illustrate the differences between the easy menu search method provided for novice users and the command search method provided for experienced users. (CLB)

A survey of 133 academic libraries reveals that most make online bibliographic retrieval services available to off-campus clients at prices higher than those charged to primary patrons. Extra charges are not inconsequential, being approximately $15/search or 38 percent of search costs. Eight references, questionnaire, and list of online vendors…

Describes a study that compared the quality of reference services provided by reference librarians and paraprofessionals, using patron satisfaction as the measure of success. Factors associated with satisfactory service are identified, and suggestions for the effective use of paraprofessional staff are presented. (4 references) (CLB)

In 1980 a survey was conducted of 600 hospital libraries within the Kentucky-Ohio-Michigan Regional Medical Library (KOMRML) Network (Region V of the National Library of Medicine's RML Program) in order to gather managerial information on library users; facilities; holdings; procedures; services; administration; personnel; budget; expenditures;…

This report presents statistical pictures of Illinois Public Libraries during the fiscal year 1988-1989. The information comes primarily from the Illinois Public Library Annual Report forms. In addition, text has been included that describes how a library or library system can utilize these statistics. Three sections divide the publication.…

Information presented in this report is taken from the 1986 Annual Report/System Membership Applications submitted by public libraries in Texas. The report is divided into five sections which contain: (1) general information, including listings of the Texas State Library governing or advisory committees; the Texas State Library Administrative…

Explains the criteria by which 50 public libraries were chosen as outstanding, and reports the results of a survey of the directors which focused on major problems in libraries; desired goals in administration and technical and public services; predicted trends; stage of computerization; and sources of information and new ideas. (CLB)

A study was conducted to determine if the centralization of playback machine operations for the national free library program would be feasible, economical, and desirable. An alternative model of playback machine services was constructed and compared with existing network operations considering both cost and service. The alternative model was…

This manual has been designed as a practical guide to quantifying and measuring the results, or outputs, of public library service to children. The basic output measures presented are tailored to reflect library services to children (defined as persons 14 years old and younger) and their care givers. Six categories of measures are presented: (1)…

A Systems and Procedures Exchange Center (SPEC) survey conducted in 1986 investigated the collection and use of management statistics in Association of Research Libraries (ARL) member libraries, and SPEC Kit #134 (May 1987) summarized the kinds of statistics collected and the reasons given by the 91 respondents for collecting them. This more…

Focuses on techniques used to gather data on costs of library and information services. Uses of library cost data are identified, including setting prices for services, making informed management decisions, and communicating with funding agencies. (CLB)