Descriptor
| Decision Making | 1 |
| Evaluation Utilization | 1 |
| Input Output Analysis | 1 |
| Library Planning | 1 |
| Library Services | 1 |
| Measurement Techniques | 1 |
| Reference Services | 1 |
| Research Needs | 1 |
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| RQ | 1 |
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| Hernon, Peter | 1 |
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| Journal Articles | 1 |
| Opinion Papers | 1 |
| Reports - Research | 1 |
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| Administrators | 1 |
| Policymakers | 1 |
| Practitioners | 1 |
| Researchers | 1 |
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Peer reviewedHernon, Peter – RQ, 1987
Identifies aspects of reference services amenable to evaluation, discusses the need for measures of service quality as well as quantity, presents modifications of current measures that meet this need, and stresses the importance of linking performance measures to library planning. (CLB)
Descriptors: Decision Making, Evaluation Utilization, Input Output Analysis, Library Planning
