In September 1981, Carnegie-Mellon University Libraries inaugurated a Question/Comment Board, soliciting from users their suggestions, opinions, and complaints, and prominently displaying the libraries' responses to these queries. This technique has proved to be an effective method for identifying users' perceptions of libraries (i.e., physical…

This publication is based on the work of The State Library of Ohio, the National Bookmobile Guidelines Committee, and staff of local Ohio bookmobile programs. Draft guidelines were approved by the 7th National Bookmobile Conference (May 31-June 2, 1992). The Guidelines provide brief statements of standards followed by specifics which indicate…

Describes a library-subsidized walk-in service at Albert R. Mann Library, Cornell University, which provides computer-generated bibliographies to undergraduate students at very low cost. Undergraduate needs, models, planning the service (parameters, fees, database selection, promotion), an initial evaluation of the program, and modifications of…

This report summarizes the results of a feasibility study of the Bay Area Literacy Referral Network (BALRN), a local literacy referral system established in 1985 by the coordinators of the 13 Bay Area literacy projects, which in turn were established by the California Literacy Campaign initiated in 1983. Funded with Library Services and…

This examination of the philosophy and objectives of academic library reference services provides an overview of the major reference approaches to fulfilling the following primary objectives of reference services: (1) providing accurate answers to patrons' questions and/or helping patrons find sources to pursue their research needs; (2) building…

Designed to provide basic information on joint planning of library services for jail populations by correctional and library personnel and inmates, this curriculum guide covers 10 topics: (1) a rationale for library services in jails; (2) the characteristics and role of the jail librarian; (3) the first steps in planning library services; (4)…

This report describes a five-part study conducted at the Brigham Young University library during the winter semester of 1987 to assess the quality of the reference service provided to library patrons by student reference assistants (SRAs) after a full semester of SRA participation in the reference patron service system. The study focused on…

A national survey of 1,000 principals and 1,000 school media specialists indicates that principals have very little knowledge about what really happens in the school library media center. Ten statements are presented to enable readers to test their own knowledge about library media centers. The responses make it clear that principals have had…

These guidelines provide basic information to administrators, teachers, library media specialists and the general public for the evaluation of library media programs at the school and district level. They can also be used as a resource for establishing, developing and improving programs as well as for setting goals and objectives for the program…

This document constitutes the report of the activities of Memphis State University (MSU) Libraries Ad Hoc In-Service Training Committee, which was established in May 1991 to plan an entire day of training sessions for all staff in an effort to improve the quality of service given to the users of the library system. The report begins with a brief…

Designed to measure the effectiveness of selected school special services, the evaluative instruments collected here are the result of several years of research and refinement. The descriptive criteria developed by the author may be used as a guide for initiating a new program or applied for self-evaluation or team evaluation of existing services.…