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Volunteers: We Couldn't Do It Without Them! [Videotape.]
American Library Association Video/Library Video Network, Towson, MD. – 1997
This video provides guidelines for establishing a successful volunteer program in any library. Topics include: the benefits of volunteers to libraries; getting a volunteer program started and functioning; recruiting volunteers; interviewing volunteers; effectively training volunteers; acknowledgment of volunteers; and handling uncooperative or…
Descriptors: Labor Needs, Library Administration, Library Development, Library Personnel
The Bay Area Literacy Referral Network. Final Report.
PDF on ERIC Download full text
Robinson, Margaret J. – 1986
This report summarizes the results of a feasibility study of the Bay Area Literacy Referral Network (BALRN), a local literacy referral system established in 1985 by the coordinators of the 13 Bay Area literacy projects, which in turn were established by the California Literacy Campaign initiated in 1983. Funded with Library Services and…
Descriptors: Adult Literacy, Financial Support, Library Services, Literacy Education
Public Access Micros: An Overview of Options.
Peer reviewed Peer reviewed
Dewey, Patrick R. – Electronic Library, 1986
Discussion of public access microcomputer service areas in public libraries covers walk-in access, software/hardware circulation, online call-in services, and special programs. Principles for successful public access programs are also discussed, including hardware/software selection. Problems relating to equipment breakdown, diskette storage, and…
Descriptors: Computer Software, Decision Making, Information Sources, Library Circulation
The Logical Place to Attain Literacy.
Malus, Susan – Library Journal, 1987
Describes the design, development, and implementation of an adult literacy program incorporating adult learning centers within the Brooklyn Public Library system. (CLB)
Descriptors: Adult Basic Education, Adult Literacy, Adult Reading Programs, Financial Support
Total Quality Management in Information Services. Information Services Management Series.
St. Clair, Guy – 1997
Information services managers have a responsibility to provide the best information delivery possible. The basic principles of total quality management can be used by information professionals to help justify library funding through the creation of an environment where customer-patron satisfaction is paramount. This book reveals how to apply the…
Descriptors: Administrator Role, Benchmarking, Improvement Programs, Information Services
OMS Annual Report, 1983.
Association of Research Libraries, Washington, DC. Office of Management Studies. – 1983
This report describes 1983 Office of Management Studies (OMS) programs and services, including: (1) the Academic Library Program (ALP), which covered the Public Services Project, the Collection Analysis Project (CAP), the Small College Collection Assessment Project, the Preservation Planning Program, the Organizational Screening Program, the…
Descriptors: Academic Libraries, Annual Reports, Consultants, Information Dissemination
All-Out Internet Access: The Cambridge Public Library Model. Technology Trailblazers Series.
Fidelman, Miles R. – 1997
This report provides a step-by-step look at defining, planning, implementing, operating, and supporting Internet services for library patrons. Experts from the Cambridge (Massachusetts) Public Library share their experiences pioneering a high-speed, graphical Internet service that supports the full range of multimedia materials available across…
Descriptors: Access to Information, Computer Mediated Communication, Electronic Libraries, Hypermedia