Reports results of 1983 survey of 25 public libraries and 1981 survey of 11 public libraries, both of which focused on facets of online information services--user fees, databases, documentation, equipment, miscellaneous services, and subject areas searched. The 1983 questionnaire and seven sources are appended. (EJS)

Discusses responses of 937 academic library directors who were surveyed to determine whether their libraries provide services to users outside academic community; whether outside users are charged fees; and what services are provided for fee. Extracts of information (services, staff, comments) received from ten universities are highlighted. Survey…

An evaluation of the E-Z cassette player was conducted for the National Library Service (NLS) for the Blind and Physically Handicapped to determine if the player is suitable for readers who either had no previous experience with cassettes or who cannot operate a standard NLS cassette player. Players were distributed to volunteer library patrons…

A survey of 133 academic libraries reveals that most make online bibliographic retrieval services available to off-campus clients at prices higher than those charged to primary patrons. Extra charges are not inconsequential, being approximately $15/search or 38 percent of search costs. Eight references, questionnaire, and list of online vendors…

Discusses first three steps of a general model for use in planning and implementing innovative programs in organizations: identifying problem, forming task force, finding out more about problems. Application and evaluation of model at large academic library to investigate receptivity of faculty to increased teaching activities by librarians is…

Results of survey of 44 academic libraries indicate that: foreign students have problems in using library; instruction for foreign students should be offered as separate program; type of instruction and degree of coordination between library and other areas on campus differs markedly. Program idea sources and 18 references are included. (EJS)

Purpose: Sets out to investigate the use of electronic resources by students and faculty of Ashesi University, Ghana, in order to determine the level of use, the type of information accessed and the effectiveness of the library's communication tools for information research. Design/methodology/approach: A questionnaire-based survey was utilized.…

In 1980 a survey was conducted of 600 hospital libraries within the Kentucky-Ohio-Michigan Regional Medical Library (KOMRML) Network (Region V of the National Library of Medicine's RML Program) in order to gather managerial information on library users; facilities; holdings; procedures; services; administration; personnel; budget; expenditures;…

This report summarizes the results of a feasibility study of the Bay Area Literacy Referral Network (BALRN), a local literacy referral system established in 1985 by the coordinators of the 13 Bay Area literacy projects, which in turn were established by the California Literacy Campaign initiated in 1983. Funded with Library Services and…

Developed in response to issues raised about the circulation of bound periodicals, the cost of photocopies, and the condition of the photocopiers, this report of the Joint Committee to Study Library Periodical Services at the Virginia Commonwealth University libraries recommends goals for periodicals services for both campuses of the university.…

This manual has been designed as a practical guide to quantifying and measuring the results, or outputs, of public library service to children. The basic output measures presented are tailored to reflect library services to children (defined as persons 14 years old and younger) and their care givers. Six categories of measures are presented: (1)…

Based on responses to a survey of Association of Research Libraries (ARL) members in March 1988, this Systems and Procedures Exchange Center (SPEC) flyer and kit are designed to assist administrators of large academic libraries in the selection of useful methods of conducting user surveys for particular library concerns. The flyer provides a brief…

This document contains the results of a 1994 survey on the use of user surveys by ARL (Association of Research Libraries) members. Of the responding libraries, 68% had conducted user surveys in the last 5 years. A number of these libraries (20%) reported conducting surveys at regular intervals ranging from every year to every five years. The…

A task force was appointed to measure user satisfaction with library services, establish a university libraries' service excellence philosophy and policy, bring the service excellence concept to the attention of every library employee, and recommend approaches for recognizing outstanding staff service. The members of the task force--two library…

A Systems and Procedures Exchange Center (SPEC) survey conducted in 1986 investigated the collection and use of management statistics in Association of Research Libraries (ARL) member libraries, and SPEC Kit #134 (May 1987) summarized the kinds of statistics collected and the reasons given by the 91 respondents for collecting them. This more…