Briefly describes DIALOG OnDisc and gives an example of an actual search of the ERIC database using this system. The screen displays and search commands are used to illustrate the differences between the easy menu search method provided for novice users and the command search method provided for experienced users. (CLB)

Several reference librarians respond to the Hernon and McClure study on the accuracy of library reference services. Highlights include problems with the methodology used (unobtrusive observation), and performance factors not addressed by the study. Comments by Hernon and McClure address these responses and ways to improve reference services are…

Describes the methodology and findings of a study that examined the reasons that people use academic libraries and the relationship between library use, library instruction, and user success. The conclusions identify library services and physical facilities that may increase user satisfaction. (Author/CLB)