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St. Clair, Guy – 1993
Information is a consumer-driven commodity; the very existence of libraries and information centers is based on the patrons' need for specific information or material. This professional resource shows how to use management methods to implement a strong customer service program to deliver better service to patrons. This book outlines the reasons…
Descriptors: Feedback, Information Industry, Information Management, Information Services
Peer reviewedJohnson, Mary E. – Behavioral & Social Sciences Librarian, 1986
This analysis of the circulation records of books added to a psychiatric library from July 1983 through May 1985 reports the total number of books circulated, their number and percentage in specific subject areas, missing titles, and usage by in-house and off-site borrowers. Implications for future collection development are explained. (Author/EM)
Descriptors: Books, Library Circulation, Library Collection Development, Library Surveys
Download full textOuellette, Janice A.; Anttila, Faith E. – 1985
This narrative description summarizes the planning and implementation of a periodical use survey conducted during fall 1985 and spring 1986 to determine who uses the Fitchburg State College Library periodical holdings and which periodicals are used. Relevant literature is discussed, the purpose of the survey is explained, and survey procedures are…
Descriptors: Academic Libraries, College Faculty, College Students, Higher Education
Peer reviewedDougherty, Richard M.; Barr, Nancy E. – Journal of Academic Librarianship, 1988
Describes a survey that examined the effects of increasing serial subscription costs on American and Canadian research libraries. Strategies adopted by libraries are described, including faculty and campus involvement, retrenchment, long range planning, and shared resources. Relationships with publishers and the possible impact of electronic…
Descriptors: College Faculty, Developed Nations, Electronic Publishing, Foreign Countries
Bobick, James E. – 1987
Based on responses of 53 Association of Research Libraries (ARL) member libraries to a 1986 Systems and Procedures Exchange Center (SPEC) survey, this kit examines the changes in the organization and staffing of the collection development function in ARL libraries over the past 3 to 4 years. A concise summary discusses survey results, which…
Descriptors: Academic Libraries, Administrative Organization, Charts, Financial Support
Hatfield, V. Sue, Ed. – 1987
The following papers were presented at a joint conference of the Mountain Plains Library Association, the North Dakota Library Association, and the South Dakota Library Association in September 1987: (1) "Catalog Backlog Project" (Kay Juricek, Tedine Roos, and Carol White); (2) "How Are We Doing? Using a Materials Availability…
Descriptors: Academic Libraries, Cataloging, Computer Software, Higher Education
