From setting the stage to engaging the community in understanding the purpose of collaborative professional learning teams, this volume covers what leaders need to know to implement more effective professional learning. Chapters focus on changing school culture, scheduling time, planning, using data, designs for professional learning, facilitating…

This document provides information for managers in the U. S. Agency for International Development on measuring institutional capacity, including some tools that measure the capacity of an entire organization as well as others that look at individual components or functions of an organization. The paper defines and discusses capacity assessment in…

This paper presents and illustrates some principles for organizational development approaches to improving school climate. It discusses a specific structure for facilitating school improvement entitled Program Development Evaluation, and it illustrates the use of school climate assessments for school diagnosis and the evaluation of improvement…

Analysis of the first cycle of academic program review at the College of St. Catherine (Minnesota) discusses recommendations resulting from reviews, insights about faculty and committee perceptions, and new directions for the second cycle. It is noted that the second cycle will focus more on program activities and output than on traditional input…

The proposed use of performance indicators for evaluating higher education institutions in a number of countries is critically analyzed, particularly regarding their use for institutional and program rankings and comparisons. A more developmental system retaining positive aspects of performance indicators and encouraging program improvement is…

Key elements of a continuum of services for individuals with autism and other severe behavior disorders are described, focusing on development of a strong central organization; funding; staff recruitment, training, supervision, and evaluation; program evaluation; outreach parent training; home-based early intervention; vocational training;…

Oriented to rehabilitation facilities that are interested in maintaining and expanding their markets, this pamphlet presents publication excerpts that provide an understanding of the impact of organizational quality. The excerpts emphasize development of quality products and services through motivation of staff, effective communication, use of…

Having worked for several years with three Wisconsin school districts, the author describes the metaplan that emerged for developing districtwide improvement plans. He presents a completed plan to clarify the process. The participating school districts welcome inquiries. (Author/TE)

Colleges and universities that have begun transformational changes are seeing strong, positive results, including better service to students, faster completion of transactions, more accurate and timely information, and reduction in administrative personnel. Three elements are common to the approaches taken to institutional transformation:…

Recent experiences of manufacturing and commercial service industries provide insights to college facilities managers for combining downsizing with quality improvement. The Service Excellence Model emphasizes creation of shared responsibility, focus on core service processes, empowerment of cross-functional process-improvement teams, performance…

This book provides a practical orientation as well as a conceptual framework for understanding the administrative process by examining the primary elements, functions, and processes involved with effective administration of adult, community, and continuing education agencies and organizations. The book is organized in nine chapters. Chapter 1…

An approach to building an effective training and development (T&D) process within postsecondary institutions is described. The process involves three distinct phases: developing an inservice skills training program, institutionalizing an on-the-job career development process, and conducting organizational development activities. The focus of the…

A study of program review at 156 community colleges shows that it is widely used for accountability and program improvement; that substantial use is made of results; and that key leadership support, organizational communication, a clear understanding of purposes, and frequent action on program review recommendations at all organizational levels…

This guide assists in establishing a collaborative unit or a task group to deliver services to children and youth with serious emotional disabilities and their families. The guide is not intended to be an exhaustive manual, but does address the primary activities of professionals using interagency collaboration to establish comprehensive systems…

Development of community outreach partnership centers (COPCs) requires adaptations in the university environment. Institutions must reexamine and reinterpret the roles and responsibilities of faculty, design of the undergraduate curriculum, structures of the university that create the capacity to support and sustain different working relationships…