There is no shared understanding of what school leaders are expected to do. Schools have many external as well as internal stakeholders and each of them has different expectations as to leadership practice. Thus school leadership is a "fluid signifier". This article first outlines external expectations that school leaders are faced with…

Description of a process for solving human performance problems focuses on the analysis phase, which examines information to determine causes and develops recommendations for solving the problems. Techniques used for gathering data are described, criteria for evaluating ideas are listed, and weighted scores for performance improvement ideas are…

Offers guidelines for selecting and using criteria to evaluate community college administrators, focusing on the accomplishment of job responsibilities and previously agreed upon objectives; performance as a manager; the methods used and results achieved; qualitative and quantitative measures; flexibility; and the weighting of criteria. (DMM)

Avoid the one-shot approach to evaluating administrators by designing a continuous system that focuses on improved performance. The four parts of this school district's evaluation system--philosophy, procedures, instruments, and training--are described, and a sidebar lists the specific job duties used in evaluating administrative performance. (DCS)

The evaluation of professional support personnel (PSP)--counselors, school psychologists, nurses, curriculum specialists, library/media specialists, deans, and athletic directors--has received scant attention among researchers, theorists, and practicing administrators. This situation may reflect the inadequate tools for counselor and PSP…

This manual, in workbook format, introduces the principles of how to conduct an effective employee performance appraisal in the higher education setting. It uses several case studies to illustrate these principles. It is designed to be used for individual study or group workshops and seminars. The topics discussed include establishing a positive…

Ninety-four persons employed in direct care positions in a community-based agency that serves adults with mental retardation completed self-report questionnaires assessing relationships between social support and the adaptive outcomes of mood, perceived competence, and self-efficacy. Findings indicated that: (1) negative mood was negatively…

If competitiors of the United States are making superior products and distributing them more effectively throughout the world, it may be because they are educating workers and managers in ways that create superior skills and discipline. Some U.S. educators agree with businessmen who point to Japan as a model that the United States should strive to…

Using the Delphi technique, a nationwide panel of experts identified 33 competencies that volunteer administrators (VAs) will need during the next decade and categorized them into these five constructs: organizational leadership; systems leadership; organizational culture; personal skills; and management skills. Twelve barriers to acquiring the…

A pilot study of the Australian higher education system was conducted to determine the following: (1) whether department heads follow a client-centered, diagnostic/prescriptive model as developed by the Australian Committee of Directors and Principals in Advanced Education (ACDP), and if not, which process is used; (2) which developmental…