Learning to see reality at multiple levels provides instructional leaders with several advantages (e.g., being adaptive and solving problems before they occur, being creative by choosing a different future, and being generative by bringing forth something new). Four distinct levels of reality in systems thinking are: events encountered on a daily…

Guidelines to facilitate the assessment and development of educational leadership decision-making skills are presented in this paper. Included are a review of traditional and contemporary concepts of the decision-making process, identification of appropriate techniques, and an analysis of four contemporary decision-making models by Thompson,…

This paper provides an introduction to a particular systems-theoretical approach to problem-solving in the management of education usually referred to as soft-systems methodology (SSM), developed by Peter Checkland in the 1970s. SSM should provide a powerful tool for managers in education at any level who have a strategic role because it can be…

This paper describes a methodology for helping institutional research assess its roles and its effectiveness in supporting decision-making at all institutional levels. The paper discusses how to meet this goal by planning, doing, checking, and acting. Planning requires the understanding of the roles of the data custodian, the broker, and the…

This monograph, based on a conceptual model called an information support circle, describes a structured management process that can be used by higher education institutions to add value to institutional data and information. The model offers a sequence of (1) thinking about the management and use of data, (2) considering problems in providing…