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American Library Association Video/Library Video Network, Towson, MD. – 1997
This video provides guidelines for establishing a successful volunteer program in any library. Topics include: the benefits of volunteers to libraries; getting a volunteer program started and functioning; recruiting volunteers; interviewing volunteers; effectively training volunteers; acknowledgment of volunteers; and handling uncooperative or…
Descriptors: Labor Needs, Library Administration, Library Development, Library Personnel
St. Clair, Guy – 1993
Information is a consumer-driven commodity; the very existence of libraries and information centers is based on the patrons' need for specific information or material. This professional resource shows how to use management methods to implement a strong customer service program to deliver better service to patrons. This book outlines the reasons…
Descriptors: Feedback, Information Industry, Information Management, Information Services
Yesner, Bernice L.; Jay, Hilda L. – 1998
This comprehensive handbook offers detailed instructions for accessing the current performance of--and setting objectives for--school library media programs. Useful for both practicing school library media teachers and those in training, this manual shows how to identify problems and potentials, set goals and objectives, structure evaluation…
Descriptors: Elementary Secondary Education, Evaluation Criteria, Information Technology, Library Administration
St. Clair, Guy – 1994
As funds for supporting library and information services dwindle, librarians are beginning to recognize the value of evaluating and justifying their library in terms that the decision makers--those who control the budgets--understand. This book offers proven techniques for implementing a program that both promotes information services and dispels…
Descriptors: Decision Making, Evaluation Methods, Information Services, Interprofessional Relationship
Fidelman, Miles R. – 1997
This report provides a step-by-step look at defining, planning, implementing, operating, and supporting Internet services for library patrons. Experts from the Cambridge (Massachusetts) Public Library share their experiences pioneering a high-speed, graphical Internet service that supports the full range of multimedia materials available across…
Descriptors: Access to Information, Computer Mediated Communication, Electronic Libraries, Hypermedia
McLeod, Stephen G. – 1990
The practicum sought to identify areas of relative strength and weakness in support for the Saint Leo College (Florida) Library Acquisitions Project, a project to improve library support to the Military Education Program administered by Saint Leo College on military installations throughout the Southeast. Using the Interactive Forces Theory of…
Descriptors: Academic Libraries, Change Strategies, Higher Education, Interaction
