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Brigham, Steven, Ed.; Carusone, Deborah DeMarche, Ed. – 1996
This book, based on the experiences of institutions of higher education, lists print, nonprint, and organizational resources to assist colleges and universities involved in Continuous Quality Improvement (CQI) efforts. The book has 12 sections which provide: (1) an annotated list of campus documents from nearly 100 college campuses putting CQI…
Descriptors: Audiotape Recordings, Awards, Change Agents, Computer Software
Tuttle, Thomas C. – New Directions for Higher Education, 1994
The Maryland Center for Quality and Productivity at the University of Maryland has developed a methodology that enables the management team of an organization to define its critical performance dimensions. A set of metrics is offered to help colleges and universities assess whether quality management is improving their performance. (DB)
Descriptors: College Administration, Evaluation Methods, Higher Education, Program Development

Melan, Eugene H. – CUPA Journal, 1993
Total Quality Management (TQM) is defined and described, and its application in higher education institutions is discussed. The paper examines: TQM origins, salient features, importance of organizational leadership and commitment, use of strategic planning, customer orientation, the notion of continuous improvement, assessment of progress, and…
Descriptors: College Administration, Consumer Protection, Higher Education, Leadership
Losak, John; Scigliano, John – 1994
This paper provides a framework for an institutional self study integrating total quality management (TQM) and institutional effectiveness (IE) models within the context of standards of the Southern Association of Colleges and Schools. It highlights the common dimensions in general management principles between TQM and IE and the strategies for…
Descriptors: College Administration, Decision Making, Higher Education, Institutional Administration

Rudolph, Jacquelyn T.; Howard, Nancy Lee – CUPA Journal, 1996
The evolution of an award-winning Total Quality Management (TQM) program for administrative and academic staff development at Oregon State University is chronicled. Special attention is given to application of TQM for faculty and corporate interaction, instructional improvement, and curriculum development. Special challenges for implementation of…
Descriptors: College Administration, Higher Education, Management Systems, Personnel Management
Cornesky, Robert; And Others – 1991
This document offers administrators a concise approach to the various theories of total quality management (TQM) and the tools necessary to implement these theories at postsecondary educational institutions. The book is divided into four chapters. Chapter 1 introduces the principles of TQM by briefly: (1) reviewing the ideas of TQM leaders; and…
Descriptors: Colleges, Educational Improvement, Educational Planning, Educational Quality
Cornesky, Robert A. – 1996
This book is a guide to the implementation of Continuous Quality Improvement (CQI) in institutions of higher education. After an introductory chapter, each chapter focuses on one of six steps. The first step to implementing CQI in an institution of higher education is to educate the administration. The second step is for the administration to take…
Descriptors: Change Strategies, Check Lists, College Outcomes Assessment, Educational Improvement

Conry, Terry; Kemper, Jim – CUPA Journal, 1993
This article argues that a sound performance evaluation system benefits the employee, supervisor, and organization by providing a written record of efforts, by motivating employees, and by maximizing employee growth potential. It proposes that such performance evaluations are compatible with the Total Quality Management approach. Principles of…
Descriptors: Employer Employee Relationship, Evaluation Methods, Management Systems, Motivation
Sallis, E.; Hingley, P. – 1991
This paper discusses the increasing interest in quality assurance in British education including its measurement and management through the introduction of a quality assurance system. The reasons and benefits of beginning a quality assurance system are discussed, and questions of what constitutes quality, whether it is quality in fact…
Descriptors: College Outcomes Assessment, Colleges, Cultural Influences, Educational Assessment
Ravenhall, Mark; Ogilvie, Margaret; Ewens, David – 2002
This booklet outlines the new policy context facing adult and community learning (ACL) providers in Great Britain in their pursuit of high-quality learning experiences for their customers. It shows how a Total Quality Management (TQM) approach to supporting staff development can be effective in securing quality. TQM components are values,…
Descriptors: Adult Education, Adult Educators, Adult Learning, Check Lists
Cornesky, Robert A. – 1995
This manual is intended to assist managers of support units at institutions of higher education in the implementation of Continuous Quality Improvement (CQI). The purpose is to describe a cooperative model for CQI which will permit managers to evaluate the quality of their units and institution, and by using the described tools and techniques, to…
Descriptors: Administrative Change, Case Studies, Change Strategies, Check Lists
Oregon State Economic Development Dept., Salem. – 1993
The Oregon Advanced Technology Consortium (OATC) created the Partnerships for Quality Project (PQP) to improve Oregon's community colleges by developing a total quality curriculum (TQC) based on the beliefs and practices of total quality management (TQM). This report summarizes the recommendations of the PQP and presents a plan of action for the…
Descriptors: Accountability, Community Colleges, Curriculum Development, Education Work Relationship