This booklet outlines the new policy context facing adult and community learning (ACL) providers in Great Britain in their pursuit of high-quality learning experiences for their customers. It shows how a Total Quality Management (TQM) approach to supporting staff development can be effective in securing quality. TQM components are values,…

This report presents results from interviews with a sampling of experienced Equipped for the Future (EFF) users. Chapter I provides background and context for this initiative. Chapter II provides facts and figures from the field and presents questions posed and interviewees' views. The questions are as follows: (1) Why did you or your organization…

This guide provides information on how to plan, implement, and evaluate staff development programs for adult basic education teachers, administrators, volunteers, and aides. It is divided into sections that deal with various components of a staff developmental program: (1) background information; (2) planning; (3) implementation; (4) evaluation;…

This training manual is intended for use as the basis of a training program by a trainer or as a tool for self-directed learning by an independent reader. An introduction (Chapter 1) looks at the user in relation to the training program: who will use the training manual, locating oneself, building on one's relationship with adult literacy learning…

This book, which is intended as a resource for individuals and organizations involved in adult and community education, presents guidelines and activities to assist in enhancing organizational effectiveness in adult and community education. The following are among the topics discussed: (1) experiencing professional and organizational development…