This study concerns how intra-organizational networks affect the implementation of policies and practices in organizations. In particular, we attend to the role of the informal subgroup or clique in cultivating and distributing locally adapted and integrated knowledge, or know-how. We develop two hypotheses based on the importance of…

In 1988, Indiana University's separate academic and administrative computing units were not responding to changing user demands. In merging and reorganizing the systems, the university tackled problems shared by many institutions and gathered information that can encourage and forewarn others in similar efforts. The project's history, process, and…

The practicum sought to identify areas of relative strength and weakness in support for the Saint Leo College (Florida) Library Acquisitions Project, a project to improve library support to the Military Education Program administered by Saint Leo College on military installations throughout the Southeast. Using the Interactive Forces Theory of…

To determine what effect a series of inservice programs for school administrators had on participating school principals and their schools, principals filled out questionnaires before and after five inservice programs. Changes were noted in three domains of participant characteristics--cognitive, affective, and psychomotor. (JW)

The self-imposed external evaluation of a university grants office is reported, including discussions of the office's and administrator's roles, comparison with similar-sized institutions and programs, the review process, and its results. (MSE)

College public relations officers are urged to incorporate regular and systematic evaluation into program administration. The process of planning public relations activities would include qualitative research to identify issues; audience-specific surveys to gauge attitudes; action to accomplish objectives; and measurement of that action's…

Syracuse University (New York) has found that the focused, collaborative approach to institutional administration embodied in Total Quality Management is beneficial. It requires allocation of adequate time and resources, observation of others, communication, addressing high-need areas first, and willingness to adapt, but it may bring resistance…

This digest, based on a larger report of the same title, summarizes principles for improving quality in higher education institutions. Emphasis is on the effect of the principles when they are used holistically to create a culture of academic excellence. The quality principles are based on the conceptual framework of total quality management (TQM)…

The Renewed Primary School project in Belgium is analyzed in this paper in terms of organizational response to a large-scale innovation, which is characterized by its multidimensionality, by the large number of participating schools, and by a complex support structure. Section 2 of the report presents an elaborated description of these…

This report provides a comprehensive review of quality principles in higher education and proposes that, when used holistically and systematically, the quality principles, also known as total quality management and continuous quality improvement, can create a culture for academic excellence. After an introduction, the first section explains the…

Three research questions are addressed in this paper: (1) What does school improvement mean in relation to the context of a research project? (2) Given particular developments in European society and the nature of primary research data, what should schools be like in the year 2001? (3) What steps are being taken in research and development to…

By expanding the school leadership team to include the school's counselors, the staff of a K-12 school successfully transformed many of their existing family-school routines into more collaborative efforts. We delineate the history of this change initiative, the goals and objectives for the change project, and the primary organizational change…