A study by the National Association of College and University Business Officers surveyed member institutions (n=235) about the use and effectiveness of responsibility center management (RCM) on campus. Results indicate private colleges are more likely to use RCM. Major areas of concern include organizational structure, financial information for…

Results of changes to the planning process at the University of Utrecht in the Netherlands are described. During the past years, government actions related to retrenchment prompted the Dutch universities to change their planning process in order to increase flexibility and to account for differences in quality. Two important procedures were…

Interviews with university and college department chairs or persons responsible for existing educational administration and higher education programs evaluated the effects of a merged structure (combining the two programs) on the study of administration. Sixteen universities were visited and program heads were interviewed. Identified advantages of…

A study was conducted to explore the possible negative consequences that can occur when an innovation is introduced into an organization, with a focus on how the dynamics of an organization can affect, and be affected by, change. After a review of the literature on organizational change and innovation was completed, structured interviews were held…

Colleges and universities that have begun transformational changes are seeing strong, positive results, including better service to students, faster completion of transactions, more accurate and timely information, and reduction in administrative personnel. Three elements are common to the approaches taken to institutional transformation:…

The self-imposed external evaluation of a university grants office is reported, including discussions of the office's and administrator's roles, comparison with similar-sized institutions and programs, the review process, and its results. (MSE)

Intended as a practical resource for early childhood center directors engaged in improving the overall quality of their programs, this guide details a comprehensive method for analyzing the different components of a program to increase the program's effectiveness, assists in diagnosing common organizational problems, and aids in selecting…

Recent experiences of manufacturing and commercial service industries provide insights to college facilities managers for combining downsizing with quality improvement. The Service Excellence Model emphasizes creation of shared responsibility, focus on core service processes, empowerment of cross-functional process-improvement teams, performance…

Reviews art education in the United Kingdom and the United States over the past 20 years and discusses future agendas. Identifies positive developments in the field and identifies short-comings. Calls for an overhaul of the structure of the school and stresses the need for the modeling of excellent teaching. (KO)

College public relations officers are urged to incorporate regular and systematic evaluation into program administration. The process of planning public relations activities would include qualitative research to identify issues; audience-specific surveys to gauge attitudes; action to accomplish objectives; and measurement of that action's…

This monograph is based on experiences of the national Child and Adolescent Service System Program (CASSP) and describes a plan for developing and implementing community based systems of care for children and adolescents with serious emotional disorders and their families. It draws on examples from state mental health plans to illustrate planning…

As a result of the Bureau of Indian Affairs' (BIA) laxness in improving management of programs and services for Indians, the Chairman of the House Committee on Interior and Insular Affairs requested the General Accounting Office (GAO) to review the accountability of federal funds and property involving contracts and grants totaling about $726…

The experience of King's College (Pennsylvania) in integrating resource-based learning and information literacy into its curriculum shows that such an effort is an evolutionary process. Lessons learned about faculty interest, use of staff time, the need for ongoing change, technological change, and assessment may help other institutions. (MSE)

Many colleges and universities are engaged in new efforts to assess the outcomes they produce. As a first step, these institutions usually examine their mission statement, goals, and objectives. These form the foundation for assessment but they are also fundamental tools for enhancing institutional effectiveness in general. This handbook was…

This comprehensive handbook contains accreditation materials of the North Central Association of Colleges and Schools Commission on Institutions of Higher Education. These include the general institutional requirements, the criteria for accreditation, and new policies on institutional change. The chapters are: (1) "Introduction to Voluntary…