Evaluation is a critical component of continuous improvement in education. Robust evaluations enable engaged parties to determine program and intervention impact on key outcomes, identify areas for improvement, and guide future actions. Additionally, as educational systems increasingly focus on data-driven decisionmaking, evaluation becomes even…

During the past three years, we have developed and implemented an enterprise information system (EIS) to reengineer and facilitate the administrative process for preparing and teaching distance learning courses in a midsized-to-large university (with 23,000 students). The outcome of the implementation has been a streamlined and efficient process…

A professor at the Air Force Academy (Colorado) recounts that institution's 3 years of experience with total quality concepts. The model that guided initial quality education and training activities is described and evidence of progress reported. He concludes that the right kind of investment in quality is well worth the cost. (DB)

Implementation of a job development program within the personnel administration function of an Australian university is evaluated. The program, following principles of the Total Quality Management approach, was found to have favorable impact on a number of work-related variables, in comparison with the traditional approach used in another…

College administrators often overlook the valuable assistance than can be provided by the college internal audit unit as they implement principles of total quality management. This unit is in a good position to conduct performance audits of departments and programs, the results of which can provide meaningful information to assist in…

Indiana's Comprehensive Action Plan (I-CAP) provides a framework for program excellence, accountability, and continuous improvement in adult education. The action plan includes guiding principles and benchmarks for quality programs. Adult education programs are evaluated annually on these 10 established principles of program quality: educational…

Discussion of quality assurance in U.S. pharmaceutical education looks at the Total Quality Management approach to measuring quality, recommendations of the American Association of Colleges of Pharmacy concerning general and pharmacy-specific professional competencies, and other systems to ensure quality, including accreditation, the federal role,…

This guide is intended to give workforce investment boards (WIBs) a practical framework for overseeing the performance of one-stop career centers. The introduction presents background information on a proposed quality assurance framework and the guide's format and development. The first two sections explain the importance of quality assurance to…