Information is a consumer-driven commodity; the very existence of libraries and information centers is based on the patrons' need for specific information or material. This professional resource shows how to use management methods to implement a strong customer service program to deliver better service to patrons. This book outlines the reasons…

The way that a college can transform its periodic self-study process into an ongoing program is addressed, with a focus on the contribution of the institutional research office. Also considered are data elements that self-studies most often require and the way that data elements relate to judgments and interpretations made through the self-study.…

This article on the purposes, process, frequency, and instruments of educational facility evaluation emphasizes the importance of obtaining data on the effect a facility has upon its users. Four references are provided. (DCS)

Describes program of end user training designed to teach students rudiments of searching using Bibliographic Retrieval Service/After Dark. Results of participant responses to post-search questionnaire are reported, including suggestions of what to cover in basic training, problems of end users, and developing role of online searcher as consultant.…

A collection of papers, from the Centre for the Development of Human Resources in Rural Asia (CENDHRRA) Evaluation Seminar (1980) in Bandungan, Central Java, provides guidelines for evaluation of rural development projects of non-governmental organizations (NGOs). The first part of the report contains a summary of group discussions on different…