Discussion of public access microcomputer service areas in public libraries covers walk-in access, software/hardware circulation, online call-in services, and special programs. Principles for successful public access programs are also discussed, including hardware/software selection. Problems relating to equipment breakdown, diskette storage, and…

This report describes the Oklahoma City Metropolitan Library System's process of planning for a long-term literacy program for the metropolitan Oklahoma City/County area. The collection of data on community needs through interviews with local organizations and individuals and an extensive search of print and/or computerized information sources is…

Describes the design, development, and implementation of an adult literacy program incorporating adult learning centers within the Brooklyn Public Library system. (CLB)

This report provides a step-by-step look at defining, planning, implementing, operating, and supporting Internet services for library patrons. Experts from the Cambridge (Massachusetts) Public Library share their experiences pioneering a high-speed, graphical Internet service that supports the full range of multimedia materials available across…