It is argued that New Zealand polytechnics are currently not measuring service quality effectively, particularly from the student's perspective, and that a version of a recently developed measure of service quality, adapted for use in polytechnics, can and should be applied in this sector. (MSE)

This paper addresses the concept of the communication audit, i.e., a fact-finding analysis, interpretation, and reporting process that studies the communication philosophy, structure, flow, and practice of the organization. Reasons for doing a communication audit are identified: (1) to uncover information blockages and organizational hindrances;…

Following a management summary and introduction, chapters 3 and 4 of this report present findings and recommendations related to the Montgomery County, Maryland, Public Schools process of procuring supplies and equipment (food supplies, fuel oil, warehouse supplies, and maintenance parts) and contractual services (data processing maintenance,…

Discusses management information needed for decision-making tasks in film libraries serving public schools. Responses to questionnaire sent to 204 film library managers are described and information elements that could be incorporated into a computerized management information system (MIS) are rated. (LRW)

The Complutense University of Madrid (Spain) has conducted two surveys, one of students and faculty and one of faculty only, to evaluate courses and investigate teacher attitudes about the institution's conditions for teaching and research. Results of the studies are presented, and their relevance for institutional decision making is discussed.…

Data fuel the process of change. Schools and districts should have electronic data systems that store data and make it easy to extract useful information. School leaders and their staff have questions; they need answers. Their data, when stored in a suitable electronic data system, will help them construct better answers to their questions more…

The Michigan Student Information System (MiSIS) is the student flow component of the Michigan Community College Occupational Education Evaluation System (MCCOEES), a comprehensive state-wide system for evaluating occupational education. The Michigan Student Information System (MiSIS) Activities Manual was designed to help college-level personnel…