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State Univ. of New York, Buffalo. Univ. Libraries. – 1991
A task force was appointed to measure user satisfaction with library services, establish a university libraries' service excellence philosophy and policy, bring the service excellence concept to the attention of every library employee, and recommend approaches for recognizing outstanding staff service. The members of the task force--two library…
Descriptors: College Libraries, Higher Education, Library Personnel, Library Services
Ulmschneider, John – 1988
Association of Research Libraries (ARL) member institutions were surveyed by the Systems and Procedures Exchange Center (SPEC) in the fall of 1987 to obtain information on their recruitment and hiring practices for top level library administrative positions, and to determine in what ways search procedures may have changed over the past 10 years in…
Descriptors: Academic Libraries, Administrators, Employment Interviews, Evaluation Criteria

Octernaud, Sharon K. – 1990
This study analyzed the demographic and scholastic characteristic differences between a nontraditional and traditional student cohort (total n=11,878) at Ferris State University (FSU) in Michigan, identified (through literature reviews) successful recruiting and retention activities for nontraditional students at other postsecondary educational…
Descriptors: Admission (School), College Students, Data Collection, Enrollment
Hirshon, Arnold – 1986
Based on telephone interviews with 12 Association of Research Libraries (ARL) member libraries, this report presents the underlying reasons for the libraries' decisions relating to the design and implementation of automated library systems. The survey results are summarized, a list of respondents is provided, and profiles of present and planned…
Descriptors: Academic Libraries, Advisory Committees, Decision Making, Equipment Evaluation
Coyle, Patrick – 1988
This Systems and Procedures Exchange Center (SPEC) flyer/kit addresses some of the needs of Association of Research Libraries (ARL) members regarding library building use and the aesthetics and well-being of the materials and people in the building. The kit draws upon documents gathered as part of a 1986 Quick-SPEC survey that dealt with food and…
Descriptors: Academic Libraries, Aesthetic Values, Behavior Problems, Design Requirements
Welzenbach, Lanora, Ed.; And Others – 1986
Legal issues concerning sexual harassment are examined, and advice regarding policies and procedures are offered as an update to a publication released by the College and University Personnel Association (CUPA) in 1981. Training methods and programs and special policy considerations for higher education are also covered. Of major concern is sexual…
Descriptors: Administrative Policy, Business, Check Lists, College Environment
Hamilton, James B.; And Others – 1985
A study was conducted to develop a model to strengthen the linkages between appropriate Ohio universities and the Ohio Department of Education, State Division of Vocational and Career Education (SDVE). Alternative delivery patterns were reviewed, and appropriate vocational education-university linkage factors were identified. Next, three workable…
Descriptors: Articulation (Education), College Role, Cooperative Planning, Coordination