This review of the positive and negative impact of centralization of library collections and services on library staff and quality of services focuses on reference services. The move from decentralized to centralized library services at Louisiana State University is discussed as well as the effect of automation on that configuration. (Author/CLB)

Briefly describes the current status of artificial intelligence and expert systems, and explores the possible applications in libraries and information centers. The implications for reference services, classification and cataloging processes, and assistance to patrons desiring in-depth reading of an area of knowledge are discussed. (4 references)…

This study reviews changes brought about by advances in computer and telecommunications technology and describes online searching of sociological databases. Social changes affected by electronic technology are discussed, and speculations are made concerning the future effects of this technology. Also discussed are changes induced by recent…

Outlines the evaluation criteria used by the reference department at the Williams Library at the University of Mississippi in selecting databases and hardware used in CD-ROM workstations. The factors discussed include database coverage, costs, and security. (CLB)

Describes a computerized reference and bibliographic instruction system currently under development at the University of Waterloo Library. The functions of the system, which will include query negotiation, suggestions for research strategies, referral to appropriate reference materials, information on library services and locations, and library…

This examination of the philosophy and objectives of academic library reference services provides an overview of the major reference approaches to fulfilling the following primary objectives of reference services: (1) providing accurate answers to patrons' questions and/or helping patrons find sources to pursue their research needs; (2) building…

This System and Procedures Exchange Center (SPEC) flyer/kit is based on two research efforts: a 1986 SPEC survey on the collection and use of management statistics related to reference services, and a 1987 supplemental survey on qualitative measures of reference services. A brief introduction describes the survey and discusses the evaluation of…

Describes an exchange program between academic libraries in Sichuan Province and Washington State University, and discusses the Chinese approach to academic librarianship in the areas of management and personnel, access and circulation, automation, reference services, collection development and censorship, and library facilities. (CLB)