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| Anger | 1 |
| Behavior Patterns | 1 |
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| Hendrick, Joanne | 1 |
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Hendrick, Joanne – Child Care Information Exchange, 1987
Presents techniques that directors of child care facilities can use to deal effectively with angry confrontations from parents and staff members. These techniques include listening to and rephrasing the complaint during the initial encounter; dealing with one's own anger in safe surroundings; and offering explanations or solutions to the…
Descriptors: Administrators, Anger, Behavior Patterns, Day Care Centers
