This guide is intended to be used as a companion to "The Competitive Edge: Sharpening Your Skills in the Workplace" curricular materials--the student editions and instructors' guides. It can also stand alone as a reference for individuals just starting to implement or beginning to plan a workplace skills enhancement program in their organization.…

In 1996 the California State University system implemented a new classification and compensation structure for its information technology professionals. Development of the project, which affected over 1,000 union employees, took five years. The job design model used had two key features, flexibility and skill development. This process, the…